Frequently Asked Questions and Answers
Q: What are some related categories and subjects of the artwork?
A. Some related categories and subjects of the artwork include flowers, nature, landscapes, seascapes, cityscapes, urban scenes, botanicals, photography collections, lighthouses, and more.
Q: What sizes are available for the prints?
A: We carry a variety of print sizes and we do offer custom sizes by request though our Contact Us page.
| Loose | Framed | Canvas | Fine Art Canvas |
| 8" x 10" | 8" x 10" | 12" x 16" | 11" x 14" |
| 11" x 14" | 11" x 14" | 16" x 20" | 16" x 20" |
| 12" x 16" | 12" x 16" | 18" x 24" | 20" x 24" |
| 12" x 18" | 12" x 18" | 24" x 36" | 20" x 30" |
| 16" x 20" | 16" x 20" | 24" x 36" | |
| 18" x 24" | 18" x 24" | ||
| 24" x 36" | 24" x 36" |
Q: Does Pipa Fine Art ship worldwide?
A: Currently, we ship artwork to locations across North America.
Q: How are your prints shipped?
A: All of our prints are shipped in sturdy, water-resistant packaging. Type of package depends on the item and your location. Click on 'Shipping and Policies' for more details.
Q: Can I ask you a question?
A: Sure! Contact me here: Contact Us
Q: Do you have a lot of satisfied customers?
A: Yes! We offer our prints through several online platforms you can read our reviews through our website under each product and you can also visit these retails that we are partners with.
Google Reviews Houzz: Product Reviews and Seller Reviews
Q: Is this photograph returnable?
A: Yes, we offer a 30 day guarantee with options for exchanges and returns for both our wall art prints and fine art prints.
Q: What is your cancellation / return policy?
A: Super simple! No hassle return or exchange 30 day policy. You'll receive 100% of your money back if you're not satisfied...simply message us at: Contact Us. Downloaded / Printable purchases: we do not issue refunds or exchanges for digital downloads.
Q: What is your price range?
A: When it comes to photographic prints, it's essential to balance quality with affordability. Here, we pride ourselves on offering high-quality prints without breaking the bank. Our photographic prints are fairly priced, starting as low as 9.99 and going up to 1200.00 depending on the material, type, and size. This range ensures that there's something for everyone, whether you're a new homeowner working on a budget or a seasoned collector seeking to add to your collection.
Q: Do you have a physical location to shop?
A: No, we do not have a physical location for shopping. We operate as a strictly online art gallery, offering a convenient platform for art enthusiasts to explore and purchase exquisite artworks from the comfort of their homes or offices. Our online presence not only eliminates the need for brick-and-mortar expenses but also translates into lower costs for consumers compared to traditional art galleries.
Q: Do you create custom work?
A: No, not at this time.
Q: Do you use a UV protectant to protect your prints?
A: Yes, however, the best practice to ensure longevity of your print is to keep them out of direct sunlight.
Q: Can I hang my prints in a bathroom?
A: Yes to the framed and canvas prints - you can hang your prints in a bathroom. Just make sure that they're not exposed to direct spray from the shower.
Q: Can I hang my prints outside?
A: No, it's not recommended. There are waterproofing products on the market that you could apply to the prints but please note if alterations are made it will be non-refundable.
Q: What happens if my order is damaged during shipment?
A: It’s unfortunate but these things do sometimes happen… no worries we'll get you a new one. Message us through chat on pipafineart.com or contact us through email at: Contact Us
Q: Can I place my order over the phone?
A: No, our phones are not always manned. All orders must be placed online through our website.
Q: Do you offer free shipping?
A: Yes, on occasion. Check the announcement bar at the top of our website.
Q: Do you offer trade discounts to resellers, interior design firms, and other art-related businesses?
A: Yes. We offer trade discounts to approved industry buyers, including: interior designers, architects, builders, stagers, and other wholesale professionals, please contact us through chat on pipafineart.com or contact us through email at: Contact Us for more details
Q: Can I include a gift message with my purchase?
A: Unfortunately, you can not include a gift message with your purchases at this time.
Q: Where can I find discount / coupon codes?
A: You can find current discount codes in the announcement bar at the top of our website. If there was a specialty code created specifically for you, please contact us through chat on pipafineart.com or contact us through email at: Contact Us
Q: I'm buying a gift. Will the purchase price appear on the invoice with my order?
A: We do not include any dollar amounts on the invoice that will be included with your shipment.
Q: Are images available for licensing and download?
A: No. We do offer some images as downloads for personal use only. Commercial licensing is strictly prohibited. To view the images that we do offer visit: Downloadable Wall Art Prints
Q: How long has PI Photography and Fine Art been in business?
A: Melissa started her photography career in 2009 and PIPA Fine Art was established in 2010.
Q: I forgot my password. How do I get a new one?
A: Just go to your login page, and click the link that says "Forgot Password?" It will allow you to reset your password.
Q: I have a discount / coupon code. Why isn't it working?
A: Things do sometimes happen… but no worries we'll fix it or get you a new one. Message us through chat on pipafineart.com or contact us through email at: Contact Us
Q: Can I get a discount for a bulk purchase?
A: Yes, simply message us through chat or email us through out contact page: Contact Us
Q: Where is my order?
A: As soon as your order ships, we'll send you an e-mail confirmation with a tracking number included in the e-mail. We send the e-mail to the e-mail address that you provided when you placed your order. If you want to check on the status of your order at any time, just login to your account here on PIPAFINEART.COM and then click on your "Order History" page.
Q: When will my order ship?
A: Our artwork is made especially for you as soon as you place an order. Making products on demand instead of in bulk helps reduce overproduction. Loose normally ship within 1-2 days. Framed and canvas prints 3-4 days. Fine art signed collectible canvas 7-10 days. Downloadable: instant access.
